Williammoore.se is founded, owned and operated by the Swedish company Moore Ventures AB, Org. No. 559290-8353, hereafter referred to as "Moore."
These general terms and conditions (Terms) apply to purchases and usage of the website www.williammoore.se for deliveries within Sweden. Moore reserves the right to modify these Terms at any time by posting changes online without prior notice. It is your responsibility to regularly check online information for timely updates. Continuing to use www.williammoore.se after the publication of changes implies your acceptance of the revised Terms. You can reach out to Moore via phone or email.
To shop on www.williammoore.se, you must be at least 18 years old or have parental consent. Prices shown are including Swedish VAT (moms). Select the desired products and add them to the "shopping cart." You can adjust the cart contents until placing the order, monitoring product details and costs. Confirming the purchase by submitting your order implies your approval of our Terms and constitutes a binding order. Upon receiving your order, we'll send an order confirmation via email.
Moore retains the right to alter or rectify prices for placed orders. If this results in a higher price than at the time of your order, you have the right to cancel it. In cases where a specified product price is evidently incorrect, Moore may annul the purchase and issue a refund.
Typical delivery time within Sweden is approximately 1-3 business days, among other things depending on where you live, though during peak seasons, it may take longer. We dispatch orders using DHL. We do not assume financial responsibility for any delays caused by the shipping company. If you notice any damage to the package, report it immediately to the post office or carrier and file a damage report. Do not accept a damaged package. If you discover damage after opening the package that can be attributed to the postal or shipping company's handling, contact them to file a damage report. If any dispute with the postal service or carrier cannot be resolved, reach out to us. If you've ordered but fail to collect your package before it is returned to us, usually within 5-7 days of package arrival, a fee of 375 SEK will be charged for our handling efforts.
Shipping costs for an order are billed based on the actual weight and automatically calculated on the website, with the cost displayed in the checkout. Pricing follows the chosen carrier's postage table for letters and packages. For orders within Sweden from 899 SEK, we cover the standard shipping cost. During April/May 2025 Free Shipping for orders within Sweden is applied.
Collaborating with DHL and similar shipping partners, deliveries are contingent on the availability of goods in Moore's warehouses. If a product is unavailable, Moore will promptly contact you and reimburse any payments already made. You can cancel an order and return goods within 30 days of receipt by contacting customer service at support@williammoore.se. For a full refund, returned goods must be in the same condition as received. Transportation costs and risks for returned goods lie with you.
Once your order is placed and you've received the confirmation, changes cannot be accommodated. When utilizing a discount code, it is applied during checkout. To redeem a discount code, add items to the cart, proceed to checkout, and enter the code in the designated field. If a product's delivery faces significant delays and you no longer wish to proceed, you need to cancel the order. If the shipment is dispatched, acceptance of the package is mandatory. A cancellation is confirmed through email by Moore. If a product is no longer available for sale, Moore reserves the right to cancel the purchase, offering a refund and informing you of potential alternatives. For Moore product purchases made via a retailer, please direct queries about exchanges and potential complaints to the respective retailer/store. All visual content that is presented on the website is solely illustrative - depictions do not guarantee the exact quantity, appearance or features of the received product. Moore does not assume responsibility for information presented on the website that is sourced from any third parties. Purchasing Moore products for reselling/with the intent of reselling is strictly prohibited without valid signed agreement from Moore.
We apply a 30-day return window starting from the day you received your order. For a complete refund, make sure to maintain the garment/products clean and ensure the item/s remain unused, only tried on, with intact labels still attached and with original packaging. The return shipping fee is covered by you and is deducted from your initial payment.
How to make a return:
1. Place the desired product/s in the original bag/box. Make sure that the package is well sealed (for example with extra duct-tape) and that any provided packing slip/s is also included inside the package.
2. Apply the new return label over the old one (do not let the old label be visible).
3. Drop off the return at your previously selected shipping agent.
If purchase is made via Klarna, report your return in the Klarna app for Klarna payment adjustments, usually processed within 20 days. Refunds will be issued to the same payment method used in the initial purchase.
If you want an exchange for a different size you just follow the same steps above as well as placing a written note inside the package saying that you want to exchange size - and then you initiate a complete new order at williammoore.se.
The right of return does not apply; to gift cards wholly or partially consumed or; if the product is unsuitable for return due to health reasons (for example hygiene-seals or labels have been removed). Note that if the garment is not returned in fully sellable condition, an additional charge for lost value will be applied. Read more about consumer rights here.
We adhere to "The Act on Distance Contracts and Off-Premises Contracts" and other relevant stipulations in accordance with the recommendations of the Swedish Consumer Agency.
Kustom/Klarna - after identification and risk assessment, Klarna presents the payment options available to you. Regardless of the payment method you choose, Klarna handles the payment transaction while the actual purchase of the product or service is made directly through the store. Any product- or service-specific inquiries should be directed to the store. Current payment options that may be offered through Klarna include for example invoice, account credit, card payment or direct bank payment. To view more information regarding terms and any potential additional fees with regard to Klarna, read more on Klarna's website.
The minimum order is 300 SEK including VAT.
Any disputes are primarily resolved through discussions with our customer service. We adhere to the recommendations of the “National Board for Consumer Disputes” (Allmänna Reklamationsnämnden) and also refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/
Moore disclaims any liability for potential image and typographical errors on the website, including pricing discrepancies, misleading information about product availability, inaccuracies in product descriptions or technical specifications. We retain the right to rectify such errors and update information at any time.
All intellectual property rights related to the clothing, designs, logos, and any other content featured on this e-commerce site are the exclusive property of Moore. This includes, but is not limited to, trademarks, trade names, copyrights, and other proprietary rights. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
Customers are granted a limited, non-exclusive, and non-transferable license to view and purchase items from this website. This license does not grant the right to use, reproduce, or distribute our intellectual property for any other purpose without explicit written consent from Moore.
Infringement upon our intellectual property rights will result in legal action to protect our rights and seek appropriate remedies. Moore reserves the right to pursue legal action against any individual or entity found to be violating these intellectual property rights, seeking damages and injunctive relief.
By accessing and using this e-commerce site, customers acknowledge and agree to respect the intellectual property rights of Moore. Any questions or requests regarding the use of our intellectual property should be directed to support@williammoore.se.
Moore shall not be held liable for any failure or delay in the performance of its obligations under these terms and conditions when such failure or delay is due to circumstances beyond our reasonable control. Events constituting force majeure, including but not limited to acts of nature, war, terrorism, strikes, labor disputes, government actions, pandemics, or any other unforeseen events, may impact our ability to fulfill orders or meet delivery timelines.
In the event of a force majeure occurrence, Moore will make reasonable efforts to inform customers promptly and take necessary steps to minimize the impact on our services. However, Moore shall not be held responsible for any damages or losses incurred by customers as a result of force majeure events.
Customers are encouraged to review their order confirmation and shipment notifications for the latest updates on delivery timelines. Moore will work diligently to resume normal operations as soon as practicable following a force majeure event.
We appreciate your understanding and cooperation during such unforeseen circumstances. If you have any concerns or inquiries related to force majeure events, please contact support@williammoore.se.
** 1. Introduction**
This Privacy Policy outlines how Moore Ventures AB collects, uses, and safeguards personal information obtained from visitors and customers on our e-commerce platform. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
**2. Data Controller**
Moore Ventures AB, Org nr: 559290-8353, with registered address at, Mailbox 677, 114 11 Stockholm, Sweden, is the data controller for the personal data collected through this website.
**3. Types of Data Collected**
We may collect and process the following categories of personal data:
- Contact information (e.g., name, email address, phone number)
- Billing and shipping details
- Purchase history
- Payment information
- User preferences
- Device and browser information
- IP addresses
**4. Legal Basis for Processing**
We process personal data on the following legal bases:
- Contract performance: To fulfill orders and provide requested services.
- Consent: For marketing communications and optional services.
- Legitimate interests: To improve our services and protect against fraud.
**5. Data Storage and Security**
Your data is stored securely and accessed only by authorized personnel. We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
**6. Sharing of Personal Data**
We may share personal data with trusted third parties for purposes such as order fulfillment, payment processing, and analytics. These third parties are obligated to protect your data.
**7. Cookies and Similar Technologies**
Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
**8. Data Subject Rights**
You have the right to access, rectify, or erase your personal data. To exercise these rights or for any inquiries about your data, contact us at support@williammoore.se.
**9. Marketing Communications**
We may send marketing communications with your consent. You can opt out at any time by following the unsubscribe link/info in our communication channels/website.
**10. Changes to Privacy Policy**
We reserve the right to update this Privacy Policy. Any changes will be communicated on our website.
By using our website, you consent to the terms outlined in this Privacy Policy.
Privacy Policy last updated: January 10 2024
You can find our contact information here
Moore Ventures AB
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